Return & Refund Policy
Return & Refund Policy
🔁 Return & Refund Policy
At Jyoti Mobile, customer satisfaction is our top priority. We strive to provide reliable products and services, but in rare cases, if you’re not satisfied or encounter issues, here’s how we handle returns and refunds.
📱 For Mobile Phones & Accessories
✅ Return Eligibility:
Products can be returned only if they are:
Damaged during delivery
Defective or not working out of the box
Wrong product delivered
You must inform us within 48 hours of delivery for return eligibility.
❌ Not Eligible for Return:
Used or physically damaged products by the customer
Minor color/packaging differences
Returns requested after 48 hours of delivery
🔧 For Repair Services
✅ Rework/Check Warranty:
If the same issue reoccurs within the warranty period (usually 7–15 days depending on the repair), we will re-check and fix it at no extra cost.
No monetary refund will be provided for services once rendered.
❌ Repair Refunds Are Not Applicable:
If the issue is due to new damage or unrelated faults
If the device was tampered with after service
💰 Refund Process
If your return or rework is approved:
Refunds (if applicable) will be processed to your original payment method within 7–10 business days.
Cash payments may be refunded via UPI or bank transfer.
🚚 How to Request a Return or Recheck
To initiate a return, refund, or repair check, contact us at:
Jyoti Mobile
📍 New Bus Stand, Gate No. 01, Dhamtari, Chhattisgarh – 493773
📞 +91 90987 55557
✉️ bittu.ponti@gmail.com
Please provide:
Order ID or Repair Receipt
Product/Device details
Clear reason for return or issue
📌 Note:
Jyoti Mobile reserves the right to approve or deny any return/refund request based on internal inspection and company policy.
